The BBC has taken down an online form used to process complaints about blanket coverage of Prince Philip’s death after the number of complaints reached a peak.
Planned scheduling has been back in place since 2pm on Saturday, after BBC One and BBC Two cleared their schedules to simulcast more than 24 hours of programmes about the Duke of Edinburgh.
The corporation’s decision to axe Friday night staples in favour of pre-recorded tributes prompted so many complaints it opened the dedicated form on its website to process them. The use of such a form was a standard BBC approach to deal with complaint volumes on a temporary basis, the Guardian understands.
Viewers switched off their TVs in droves after broadcasters aired blanket coverage of Philip’s death, audience figures revealed on Saturday.
Ratings for BBC One, traditionally the channel to which Britons turn at moments of national significance, were down 6% on the previous week, and BBC Two lost two-thirds of its audience.
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